Grand Lobby, Fairmont Chateau Lake Louise

FAIRMONT HOTELS & RESORTS – A GLOBAL HOTEL LEADER

Fairmont Hotels & Resorts connects guests to the very best of its destinations, providing travelers with memorable travel experiences, thoughtful and attentive service and luxury hotels that are truly unforgettable.

Each Fairmont property reflects the locale’s energy, culture and history through locally inspired cuisine, spirited bars and lounges and distinctive design and decor. With more than 70 hotels globally, and many more in development, the Fairmont collection boasts some of the most iconic hotels in the world, including The Plaza in New York, The Savoy in London, Fairmont Peace Hotel in Shanghai and Fairmont Le Château Frontenac in Québec City.

OUR MISSION

Turning moments into memories for our guests.

OUR philosophy

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.

ACTING HERE.  

Because the hotel is the heart of our business, we have made it the focus of our “Acting Here” commitments. Because our everyday lives are made up of contact and interaction with all the people who live the hotel experience and make it possible it is with and for them that we have chosen to act.

Our commitments:

  • be an inclusive company and ensure the welfare of our people
  • encourage our guests to act as multipliers of the positive effects of our actions.
  • establish a lasting relationship with our partners, who share our commitments and are working with us to produce innovative solutions that have a positive impact
  • work hand-in-hand with local communities, because our commitment does not end at the hotel door.

Finally, because of the increasing pressure on the environment and in light of the Group’s development priorities, we have chosen to pay special attention to two specific issues as we approach 2020:

  • healthy and sustainable food, with a ban on food waste.
  • a move towards carbon-neutral buildings.